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© Copyright 2019 Helver Wines Limited | All Rights Reserved

Unit 17 | Dunley Hill Court | Crocknorth Road | Ranmore Common | Dorking | RH5 6SX | VAT Number: 322 0971 30 | Registered in England and Wales: 11740774

Store Policy

   Terms & Conditions   
Notice


The purchase of products from Helver Wines Limited is governed by these terms and conditions.  Please read them before using the site.  By accessing the site, you agree to be bound by these terms and conditions.

The term ‘Helver Wines Limited’ or ‘Helver Wines’ or ‘us’ or ‘we’ or 'our' refers to the owner of the website.

The term ‘you’ or ‘your’ refers to the user or viewer of our website.

These terms and conditions do not affect your statutory rights as a consumer.

Property Rights

All designs, pictures, words, logos and other content contained within this website is the property of Helver Wines Limited or is used by Helver Wines Limited under licence and shall not in any way be copied, reproduced, duplicated or transmitted without the express written permission of Helver Wines Limited, unless as a means of placing an order with us.  Nothing in these terms shall be deemed to have transferred or consigned any rights concerning such content to any user.

Age Restrictions for the Supply of Alcohol


Pursuant to the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £1,000, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000.

Pursuant to the Licensing Scotland Act 2005 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor subject to a maximum fine of £200, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of £5,000 and or 3 months imprisonment.

In making a purchase of alcohol from Helver Wines Limited you are accepting these Terms & Conditions and you agree to provide Helver Wines Limited truthful and accurate information and act in accordance with the Licensing Act of 2003 or where applicable the Licensing Scotland Act 2005.

Helver Wines Limited is committed to upholding both its legal and social obligations as a retailer of intoxicating liquor.  The company has control checks throughout the purchase and distribution process.

Pricing

Prices are quoted inclusive of UK duty and VAT but not delivery.  We reserve the right to change our prices and pass on increases should they be incurred.

Descriptions and Images


The descriptions and images on the website are a guide to the look and form of our products.  We try to make them as accurate as possible but cannot be held responsible for any minor differences.

Payment

We accept payment from the major credit and debit cards.  Payment is due before goods are dispatched unless a credit account has been agreed by Helver Wines Limited in which case payment is due as per the terms shown on the invoice.  Helver Wines Limited reserves the right to withhold supply and to suspend any further deliveries in the event that payment is overdue.

Availability


Orders are subject to the availability of stocks.  If your choice of product is not available we will contact you to offer the following options:

- A delay until the product becomes available.
- An alternative product.  Partial refund will be arranged if the alternative product is less in value.  If the product is greater in value and you agree to accept this upgrade then additional payment will be required.
- A refund to the value of the unavailable product.
- A full refund on cancellation of the entire order.
In the event we are unable to contact you we reserve the right to provide suitable alternative products at no extra charge.

Delivery


Delivery times are not guaranteed, they are estimates.  Helver Wines Limited will not be held responsible for delivery failures beyond our reasonable control.
Estimates for delivery times are best-possible indications only and are not intended to be binding.

We deliver to businesses and private addresses in the UK.  We cannot deliver to PO boxes.

Deliveries are generally made between 8am and 6pm.  Helver Wines Limited takes no responsibility for delays or non-delivery if the address or postcode supplied is not correct or if there is no one available to sign for the goods.
Delivery prices are shown during the order process.  Our standard service for the UK mainland is 1 or 2 working days.  This service does not cover Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Scilly Isles or Northern Ireland, for which the default service is 2 or 3 working days.
Working days are Monday to Friday but not public holidays.

Local deliveries to the postcodes stated on the website will be made by a member of Helver Wines staff or person/s acting on behalf of Helver Wines.  You will be contacted to agree a suitable delivery date, these dates are not guaranteed or intended to be binding.

Missing wine or cases damaged in transit must be reported to us within 3 days of receipt of advice of despatch.  If you are expecting a delivery and have not received it within 3 working days, please notify us.  Cases should be opened and examined on arrival.

Quality


All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.

Cancellation Rights


Customers have the right to cancel their orders from time of order until the 14th day after the day of receipt of goods.  During this period if you wish to cancel your order please contact us, preferably by email, to confirm cancellation.

We will refund you within 14 days of cancellation.  If the goods have been dispatched you should return them to us in a resale condition within 14 days of notice of cancellation.  We will withhold refunds until goods are returned (or evidence of return is provided) and we can reduce the amount of money refunded for goods which show evidence of use beyond the handling necessary to see whether the goods are as expected, If you do not return the goods to us within the specified time we will arrange for collection, the cost of which will be deducted from your refund.

Risk


Risk in the goods passes to the customer upon delivery.  All goods should be examined for any obvious loss or damage at the time of delivery and the necessary evidence, including the goods, retained.  Helver Wines accepts no liability for any loss through short delivery or damage to goods in transit unless the customer notifies us within a reasonable period after receipt of the goods.

Title to Goods


Property and title in the goods shall remain with Helver Wines Limited and shall not pass to the customer until such time as Helver Wines Limited has received full and final payment for all sums due.

Customer Services

 

Our office hours are 9am to 5.30pm Monday to Friday except for public holidays.  We are closed on Saturdays and Sundays
Contact can be made in the following ways;
Email – info@helverwines.co.uk
Telephone – 0333 050 4407
Mail – Helver Wines, Unit 17, Dunley Hill Court, Ranmore Common, Dorking, Surrey, England RH5 6SX
All calls are charged at standard rates.  We cannot accept visitors to our offices without an appointment.  We will attempt to respond to all emails within 4 hours during office hours.

Complaints


In the unlikely event that you do wish to complain please contact us by email at info@helverwines.co.uk or call 0333 050 4407.  We will attempt to resolve your complaint immediately and aim to resolve all complaints to your satisfaction within 5 working days of the initial contact.

Liability


To the extent allowed by the law, Helver Wines Limited shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site in the following circumstances:
- For losses that were not foreseeable to both parties when the contract was made.
- For losses that were not caused by any breach on the part of Helver Wines Limited or their suppliers.
- For business losses and/or losses to non-consumers.

Jurisdiction


This Contract shall be construed and governed in all respects by English and Welsh Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in England and Wales to which Helver Wines Limited and the customer hereby submit.

Privacy

Like every organisation, we are required to comply with the new EU General Data Protection Regulation (GDPR), which is in force from 25th May 2018 replacing the 1998 Data Protection Act.  The GDPR aims to protect the privacy, rights and freedoms of all EU citizens, and places stricter requirements on organisations relating to how they process personal information. This new law will not be affected by Brexit.

The GDPR provides the following rights for individuals:

1.    The right to be informed

2.    The right of access

3.    The right to rectification

4.    The right to erasure

5.    The right to restrict processing

6.    The right to data portability

7.    The right to object

8.    Rights in relation to automated decision making and profiling.

 

Helver Wines is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What information do we collect?

We may collect the following information:
- First Name and Surname.
- Contact information including email address and phone number (so we can contact you regarding your order/account).
- Billing address, and if different, delivery address including postcode for shipment purposes.
 

What we do with the information we gather?

We require this information to better understand your needs and provide you with a positive customer experience.  Periodically and using the email address you provided we may send information which we think you will find of interest, this may include but not limited to, promotional offers and new product launches.
On occasion, we may contact you for feedback purposes.  This correspondence maybe by email, phone, or post.  We may use the information to customise and enhance the website according to your interests.

Security

We are fully committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable electronic, managerial and physical procedures to safeguard and secure the information we collect online.

Control of your personal information

We take Data Protection very seriously, for you, our other customers, our staff, and partners.  If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us via post, email or phone.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do sometimes share your email address and phone number with our chosen delivery agent so they can contact you regarding delivery. Please contact us on email info@helverwines.co.uk if you do not wish this information to be shared with our delivery agent. 

You may request details of personal information which we hold about you.  If you would like a copy of the information held on you please contact us by mail.  A small fee maybe charged for this request.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible.  We will promptly correct any information found to be incorrect.

Links to other websites

Our website may contain links to other websites of interest and content relevant to the products we supply.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites which are not governed by this privacy statement.  You should exercise caution and look at the websites own privacy statement.

 

Cookies

What Are Cookies?  Cookies are tiny text files stored on your computer.  Cookies do not store sensitive information such as your name, address or payment details.  The Helver Wines website uses cookies to operate the basket, to provide functionality such as ‘My Account’ and to remember you when you return to our site.
To make a purchase on our website, you need to have cookies enabled.  If you don’t wish to enable cookies, you will still be able to browse the site for information purposes.
Most web browsers have cookies enabled as a default, as without these the functionality of many websites is compromised.  If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (will open in a new window – please note that we can’t be held responsible for the content of external websites).

EU Directive 2009/136/EC

Third Party Cookies
The Helver Wines website uses no third party cookies for advertising networks or partner companies, or for marketing to Helver Wines visitors and customers directly off the website itself.

Content Sharing and Social Media Networks
If you decide to ‘share’ Helver Wines content through social media networks, including Twitter, Instagram, Facebook you may be sent cookies from these websites.  We have no control of these cookies, so please check the third-party websites for more information about their cookies policy and how they manage them.

Google and the Google group of companies
The Helver Wines website uses Google and other Third Party analytics for general tracking of site usage.  Our website may also use embedded video from Third Party websites, which may also set cookies.  To opt out of this (for all websites), see the www.aboutcookies.org website.